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About Us

Nelly Ramon is providing services in Port Washington & Port Washington, Great Neck, Sands Point, Roslyn, Garden City, Sands Point, Manhasset, Glen Cove.

Terms and Conditions for Marlenes House Cleaning Services 1. Services Provided We offer residential cleaning services as agreed upon with the client. Specific cleaning tasks, frequency, and additional requests must be discussed in advance. 2. Booking and Cancellations - Bookings must be made at least 24 hours in advance. - Cancellations or rescheduling require a minimum of 12 hours' notice. 3. Payment - Payment is due in full upon completion of services. - Accepted forms of payment: **cash only.** 4. Client Responsibilities Clients must provide access to the property at the scheduled time. Any pets must be secured, and the cleaning area should be free of hazards. **5. Liability** - Clients must inform us of any delicate or high-value items in advance. - While we take care to prevent accidents, liability is limited to the cost of the cleaning service provided. 6. Complaints and Refunds Any dissatisfaction with the service must be reported within 24 hours for us to address the issue. Refunds are not guaranteed and are evaluated on a case-by-case basis. 7. Privacy We respect client privacy and will not disclose personal information to third parties. By scheduling our services, you agree to these terms and conditions. For questions, please contact Marlenes House Cleaning Services at (929)-327-6388.