Frequent Asked Questions

frequently asked questions:
Do I need to be in the home/office?
No, you do not need to be home while we clean. If you do not plan to be at the home when cleaners are scheduled, please make sure you let us know how to enter the home before we arrive for the cleaning.

Do I need to provide my own cleaning supplies?
​No, our cleaners arrive with the necessary cleaning products and equipment supplied by the company. We use top quality cleaning products and ensure our vacuums, dusters, and other equipment is in premium working order.
If there are products that you own and you would like used, please let us know beforehand and leave them out where our cleaners can see them.

How do you handle payment?
​Payments are due on the day of your service either by credit/debit card, cash, check, or Zelle. 

Is there anything you DON'T clean/do?
We do not do laundry, clean dishes, declutter, pick-up messy floors, or change lightbulbs. We do not move furniture to clean. Lastly, we do not clean up pet accidents or harmful human fluids. 

How do you handle pets?
All pets must be safely put away in their cages or out in the back yard away from workers while they are working.

Terms & Conditions

  CLEANING CITY 616 SATISFACTION GUARANTEE
At Cleaning City 616 we are proud to offer top-quality residential and commercial cleaning services backed by our strong satisfaction guarantee. We are committed to ensuring that every customer is completely satisfied with our services. Below we detail our warranty policy:
Our Guarantee:
We guarantee that our clients will be completely satisfied with the cleaning service provided by our team. If at any time during the first 24-48 hours after the service you are not completely satisfied with the results, please let us know and we will promise to make it right.
Claim Procedure:
In case of dissatisfaction, we ask that you inform us immediately. You can make a written complaint, explaining the problems found, within 48 hours of the service. Additionally, we request that you provide photographic evidence, if possible, to help us better understand your concern.?
Dispute resolution:
Once we receive your complaint, our customer service team will thoroughly investigate the matter. We are committed to resolving any issues fairly and timely. Depending on the nature of the complaint, we will offer free additional cleaning or a partial refund as compensation.
Client Responsibility:
It is important to note that if during the provision of the service, the client requests additional tasks outside the scope of our standard services, these will not be covered by our satisfaction guarantee. The specific tasks we offer are clearly described on our website and any requests for additional services will be the sole responsibility of the client.
Provide access and clear communication:
The client must ensure that cleaning workers have access to all areas requiring cleaning and provide clear instructions on specific expectations and requirements.
Compliance with payment policies and terms:
The client must comply with all policies and payment terms established by the cleaning business. This includes paying the amount due on time and following any procedures necessary to make the payment.
Provide constructive feedback:
The customer is encouraged to provide constructive feedback on the quality of service received. This can help the cleaning business improve its services and ensure customer satisfaction in the future.
Clear Communication:
At Cleaning City 616, we value our customers' trust and satisfaction above all else. Our warranty policy reflects our commitment to excellence in service and customer care. We are here to ensure that your experience with us is always exceptional.

Thank you for choosing Cleaning City 616 for your cleaning needs. We look forward to serving you and exceeding your expectations with every visit.