About us:
Neatopia Cleaning Services was born from the dream of a hardworking family committed to providing reliable, professional, and personal cleaning services. Founded in 2023 as a small family business, Neatopia was created with a clear mission: to deliver excellent service that transforms spaces and makes life easier for our clients.
From day one, we’ve worked hard to stand out in a competitive market through honest work, attention to detail, and a personal touch. What started with just a few tools and a lot of dedication has grown into a thriving company—thanks to the trust and satisfaction of our clients.
Every member of our team shares the values Neatopia was built on: commitment, responsibility, and a genuine desire to exceed expectations. We don’t just clean homes or businesses—we create spaces where people feel comfortable, calm, and at peace.
Today, we are still a proud family-owned business, but with a growing vision. We’re proud to offer regular cleaning, deep cleaning, and move-in/move-out services, always tailored to each client’s specific needs.
At Neatopia, we believe cleaning is more than a task—it’s a way to care for others. That’s why we work every day to ensure your home or business is in the best hands.
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Terms and Conditions – Neatopia Cleaning Services
Last updated: 04/06/2025
Please read these Terms and Conditions carefully before booking our services. By requesting our services, you agree to be bound by these terms.
1. Services Offered
Neatopia Cleaning Services provides the following services:
• Regular cleaning
• Deep cleaning
• Move-in / Move-out cleaning
2. Appointments
• Appointments must be scheduled at least 24 hours in advance.
• A 50% deposit is required at the time of booking to confirm the appointment.
• The remaining balance is due on the day of service, once the job is completed.
3. Cancellations and Rescheduling
• Cancellations or rescheduling must be requested at least 24 hours in advance.
• Cancellations made with less than 24 hours’ notice may be subject to a charge of 50% of the service cost.
4. Property Access
• The client must ensure access to the property on the agreed date and time.
• If our cleaning team is unable to access the property, a failed visit fee will be charged.
5. Satisfaction Guarantee
• If you are not satisfied with the service, you must report it within 24 hours of the cleaning. We will do our best to resolve the issue at no additional cost.
6. Property Conditions
• The property should be reasonably tidy to allow for efficient cleaning.
• Neatopia is not responsible for fragile or valuable items that were not properly secured by the client.
7. Payments
• A 50% payment is required when the appointment is scheduled.
• The remaining balance must be paid on the same day of service, after the job is completed.
• We accept payments via cash, electronic transfer, and checks.
8. Damages and Liability
• Our team is trained and handles your property with care. In the event of proven damage caused by our staff, Neatopia commits to repairing or replacing the affected item.
• We are not responsible for pre-existing damages or faulty installations.
9. Privacy Policy
• All client information is confidential and will only be used for service-related purposes.
10. Modifications
Neatopia Cleaning Services reserves the right to update these terms at any time. Changes will be posted on our website or communicated directly to clients who have already booked a service.
