"What are your rates, and how do you determine the price?" 
- We can provide a fixed rate or hourly rate. Fixed rate requires photos or in person estimate. Hourly doesn't need to see the home, you request how many hours you want and we send the team.

"Are you insured and bonded?" 
- Yes we are, have been in business since 2000

"What cleaning products and equipment do you use?" 
- Majority of our cleaners come from the Brand Caro's Cleaning Products. The oven cleaner, degreaser, multi-use cleaner, and floor cleaner all come from the same brand. Other general supplies may come from different bulked stores for sponges, rags etc.
- If you wish for us to use your cleaning products and or supplies we have no issue, we would be glad to use them.

"Do you provide your own cleaning supplies and equipment, or do I need to provide them?" 
- Yes we do, we provide all supplies for our customers, but if there are any supplies they want us to use. The customer would have to buy it and leave it on the kitchen counter for us to use.

"What is your cancellation policy, and what happens if I'm not satisfied with the cleaning?" 
- As long as any cancellation or rescheduling is done a day before during business hours via text or email we approve that as a valid notice. 
- All deposits are non-refundable once its after hours a day before the service. 
- If you cancel because your home is not as expected, and or service was deemed not wanted same day you forfit your deposit. Please be sure to pick up your home, have it empty for a move out/in, and or send photos to determine a correct pricing.

Servicing in: - Residential Cleaning: (Includes house cleaning, deep cleaning, move-in/move-out cleaning, and specialized home cleaning like Airbnb cleaning.)

- Commercial Cleaning/Janitorial Services: (Includes office cleaning, building cleaning, industrial cleaning, and specialized commercial cleaning for various facilities.)

- Carpet Cleaning: (two machines, one that scrubs and the other extracts)

- Trash and Debris Removal: (Includes regular trash pickup, bulk item removal.)

ABOVE IT ALL:
Recurring service (weekly, biweekly, monthly)
One-Time Cleaning
Occasional Cleaning
Move in Cleaning
Move out Cleaning
Eviction Cleaning
Hoarders clean up
Offices Cleaning
Business Cleaning
Warehouse cleaning
Deltal Offices Cleaning
Church Cleaning
Daycare Cleaning
Store Cleaning
Beauty Salon Cleaning
Barber Shop Cleaning
Clinics Cleaning
Floor Waxing
Carpet Cleaning
More... 
Founded in 2000 providing services since then and continuing strong. Our family business have been all around stockton and surrounding areas. We provide customers will long lasting reviews from the past years.

Cancellation and Rescheduling Policy
- Same-day cancellations: If you cancel on the same day or after 3 PM the day before your service, the deposit is non-refundable.
- Rescheduling: You may reschedule once without a surcharge. However, if you reschedule more than once and then cancel, the deposit becomes non-refundable.
- No-show or last-minute cancellations: If you cancel after our team arrives or within 1 hour of your scheduled cleaning, the deposit is forfeited.
- Inaccurate home representation: If you cancel due to the condition of your home not matching the details provided at the time of booking, resulting in a price increase, the deposit will be non-refundable.

Booking and Deposit Requirements
- First-time customers & one-time services: A deposit is required to secure the slot, regardless of whether youve had services with us before. This ensures that your spot is reserved and prevents other customers from claiming it.
- Deposit amounts: The deposit can vary based on the size and condition of your home. For most bookings, deposits range from $65 - $100. Some larger properties may require a 50% deposit to secure the slot.

Deposit and Payment Terms
- Deposit Requirement:
A deposit is due online via card to secure your booking. If you wish to pay in cash, it must be completed in person at our office during the reservation window:
2955 S El Dorado St, Stockton, CA 95206.

- Card Payment Fees:
A card transaction fee will be added for all payments made via card.

Final Payment:
- Due Upon Arrival:
The remaining balance is due within the first 30 minutes of the service. You can pay by card or cash.

- Non-Payment Policy:
If payment is not received, or the customer cannot be reached, the cleaning team will leave and the service will be canceled. A non-refundable deposit will still apply.

- One-Time Cleanings:
Full payment is required upon arrival for all one-time cleaning services.


WE DO NOT ACCEPT CHECKS. Serranos Cleaning Services
Terms & Conditions for Cleaning Services

(Residential One-Time, Recurring, and Move-Out Cleanings)

Booking & Payment
All services must be booked in advance and are subject to availability. Full payment is due before or at the time of service, unless prior arrangements have been made. We accept PayPal, debit, and credit card payments. No Checks.

A deposit may be required for:
-First-time customers
-One Time Cleanings
-Large or specialty bookings (e.g., Move-Out cleaning)
Recurring customers with a card on file are not required to pay a deposit.

Cancellations & Rescheduling
Cancellations or reschedules must be made by 3:00 PM the day before your scheduled appointment. Cancellations made after this time may result in loss of deposit. Serranos Cleaning Services reserves the right to reschedule or cancel due to unforeseen circumstances (e.g., emergencies, unsafe environments, etc.).

Customer Responsibilities
To ensure a smooth cleaning experience, please:
-Provide timely access to the property at the scheduled time.
-Secure fragile or valuable items in advance.
-Disclose any special requirements, hazards, or concerns prior to service.
-Secure pets before the cleaning team arrives.
-Ensure water and electricity are available—failure to do so may result in additional charges.
-Provide payment on time for services.

Health & Safety 
Cleaners may refuse service if the property is deemed hazardous (e.g., pest infestations, bodily fluids, excessive trash). Please notify us in advance of any health concerns or hazardous conditions. We reserve the right to refuse or cancel services with no refunds if cleaners are subjected to discrimination, harassment, or unsafe environments. 

Notice of Price Change 
The quoted price is valid for specified amount of days. If, upon arrival, our team finds the property in a condition different from what was originally assessed, the price may be subject to change. Any adjustments will be communicated and must be approved by the client before services begin. Please note that deposits are non-refundable if the client chooses to decline services following a price adjustment. The deposit will be retained to cover scheduling, preparation, and lost time.

Liability & Damages
We are not liable for, Pre-existing damage, Normal wear and tear, Faulty fixtures, furniture, or poor home maintenance, Any damage believed to be caused by our staff must be reported within 24 hours of service. Claims made after 24 hours may not be considered.

Satisfaction Guarantee
Flat-Rate Services (e.g., Move-Out, One-Time)
Not satisfied? Let us know within 24 hours, and well offer a re-clean where appropriate. Refunds are not issued once labor has been provided. Re-cleans are only available within 24 hours of service. Requests made after may be considered at our discretion.

Hourly Services
We do not guarantee all requested tasks will be completed, as it depends on the scope and condition. No refunds or re-cleans are provided for hourly services. If you prefer guaranteed coverage of specific areas, we recommend our flat-rate service.

Health & Safety
We reserve the right to refuse service if the environment is:
Hazardous, unsanitary, or dangerous
Involves pest infestations or hazardous materials
If a customer or guest is inappropriately clothed
If harassment, racism, or discrimination is encountered
No refunds will be issued if service is refused for these reasons.

Non-Solicitation of Employees
Customers agree not to hire or solicit any current or former Serranos Cleaning Services staff for 2 years after employment ends.
Violations will result in a $2,500 fee to cover recruitment and training costs.

Confidentiality & Media Use
Your personal information (name, address, phone, email) is kept confidential and used solely for service coordination. We may take before-and-after photos to, document service completion, provide proof to clients or property managers, promote our cleaning results on our website or social media. These photos will not show personal belongings or identifying information and are focused on cleaning outcomes only. By using our service, you grant us permission to use such media for quality assurance and marketing purposes. No compensation will be provided.

Amendments to Terms
We reserve the right to update these terms at any time.

Updates will be published on our website:
???? www.serranoscleaningservices.com

Commercial Services (Offices / Janitorial)
Payment terms for commercial clients are dictated by contract.

Late payments may result in:
Paused service
Late fees
Interest charges

All checks must be made payable to:
Serranos Cleaning Services
2955 S El Dorado St, Stockton, CA 95206

Contact Us

???? serranoscleaning@gmail.com

By booking with Serranos Cleaning Services, you confirm that you have read, understood, and agreed to these terms and conditions.    

Our services require payment upon arrival within the first 30 min of services for all out one time customers. We also require a deposit based on your subtotal or service type. 

All of our recurring customers start recurring billing auto-payments, as they do not need to keep up on payments. It will automaticly do it for them when signing up. 

Saturday/Sundays do not have discounts, only available discounts are on Mon-Fridays.

We are located in stockton, no city fee in stockton, but outside of stockton you may face a city fee for services, and or specials we provide.

Price may increase if your service is not as show in person or via photos the last time we spoke. We recommend making sure to pick up to ensure your price stays the same.