About us:
CleanStay Services was founded in 2024 with a clear mission: to transform spaces through impeccable and professional cleaning. From the very beginning, our goal has been to provide peace of mind and satisfaction to our clients, allowing them to enjoy a clean and organized environment.
In a short time, we have grown thanks to the trust of our clients and our focus on quality and attention to detail. We offer services such as residential cleaning, office cleaning, Airbnb cleaning, move-in/move-out cleaning, and garage cleaning, always tailoring our work to meet the unique needs of each client.
Our team is characterized by dedication, commitment, and a passion for what we do, working together to ensure every space is spotless. As we move forward in the coming years, we will continue striving to exceed expectations and remain a trusted name in the cleaning industry.
Descripción:
Policies and Terms of CleanStay Services
1. Operating Hours
• Service hours: Mon- Fri
8:00 am - 7:00 pm
• Appointments must be scheduled at least 24 hours in advance.
2. Reservations and Cancellations
• Cancellations must be made at least 2 hours in advance to reschedule the service.
3. Scope of Service
• Services include: residential cleaning, office cleaning, Airbnb cleaning, move-in/move-out cleaning, and garage cleaning.
• Additional services are subject to evaluation and prior quotation.
4. Payment Policy
• Payment is required upon completion of the service. We accept Zelle, Bank Transfer
• Invoices are available upon request.
5. Quality Guarantee
• We are committed to providing high-quality services. If you are not satisfied, contact us within the first 24 hours to resolve any issues.
6. Client Responsibility
• Provide access to the property on the agreed date and time.
• Remove valuables or fragile items prior to our arrival.
7. Damages and Liability
• CleanStay Services is not responsible for pre-existing damages to the property.
• Any damage caused by our team will be assessed and, if applicable, compensated.
8. Privacy and Security
• We respect our clients’ privacy and maintain strict confidentiality regarding their personal information and properties.
FQS:
Frequently Asked Questions (FAQ)
1. What services does CleanStay Services offer?
We offer residential cleaning, office cleaning, Airbnb cleaning, move-in/move-out cleaning, garage cleaning, post-construction cleaning, and specialized services such as carpet cleaning, upholstery cleaning, and more.
2. Do I need to make a deposit to book a service?
No, we do not require a deposit to book our services. Payment is due upon completion of the job.
3. What payment methods do you accept?
We accept [specify payment methods: cash, bank transfer, credit/debit card, etc.].
4. How long does it take to complete a cleaning?
The duration of the service depends on the size and condition of the space. For example, a standard cleaning may take between 2 to 4 hours, while a deep cleaning may take longer.
5. Do you provide your own cleaning products?
Yes, our team arrives with all the necessary products and tools to complete the service. If you prefer us to use specific products, just let us know.
6. Do you offer same-day services?
Depending on availability, we may accept same-day requests. However, we recommend scheduling in advance to secure a convenient time slot.
7. What happens if I am not satisfied with the service?
We are committed to delivering high-quality service. If something does not meet your expectations, contact us within the first 24 hours, and we will resolve the issue.
8. Can you clean very dirty properties or tough stains?
Yes, we have experience in deep cleaning and removing tough stains. We will assess the area and use the appropriate techniques to achieve the best results.
9. Can you clean after events or parties?
Yes, we offer post-event cleaning services to leave your space spotless.
10. Can I customize the services according to my needs?
Absolutely! You can let us know your priorities, and we will adjust the service to meet your specific needs.
11. Do you serve areas outside of [main location]?
Yes, we serve [list nearby areas or cities]. Please reach out to confirm availability in your area.
