Founded in 2000 providing services since then and continuing strong. Our family business have been all around stockton and surrounding areas. We provide customers will long lasting reviews from the past years. See more
Stockton, Lodi, French Camp, Lathrop, Manteca, Banta, Atlanta, Acampo, Avena, Peters, Victor, Woodbridge, Slaida, Tracy, Ripon, Lyoth, Lockford, Linden, Carbona, Collierville, Escalon, Modesto, Thornton, Galt, Herald, Adela, Riverbank, Mokelumne City, Discovery Bay, Del Rio, East Oakdale, Empired, Clements, Newman, Oakdale, Valle Home, Turlock, Mountain House, Cooperopolis, Valley Springs, Elk Grove,
About us:
Founded in 2000 providing services since then and continuing strong. Our family business have been all around stockton and surrounding areas. We provide customers will long lasting reviews from the past years.
DescripciΓ³n:
Our services require payment upon arrival within the first 30 min of services for all out one time customers. We also require a deposit based on your subtotal or service type.
All of our recurring customers start recurring billing auto-payments, as they do not need to keep up on payments. It will automaticly do it for them when signing up.
Saturday/Sundays do not have discounts, only available discounts are on Mon-Fridays.
We are located in stockton, no city fee in stockton, but outside of stockton you may face a city fee for services, and or specials we provide.
Price may increase if your service is not as show in person or via photos the last time we spoke. We recommend making sure to pick up to ensure your price stays the same.
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AdSerranos Cleaning Services
Trash removal starting at
$125
Servicing in Stockton, California
Hourly Service in Stockton Manteca o Lodi.
2 hours 2 cleaners.
Make a priority list for your cleaning service. Cleaning inside only.
All cleaning supplies included. Extra charge for other cities.
4 hours with 2 cleaners
Good for average homes, dont recommend windows, blinds, or appliances inside for the number of hours shown.Recommend picking up the home to help focus on cleaning throughout the 4 hours. Extra hour $120
Hourly Service in Stockton Manteca o Lodi.
3 hours 2 cleaners.
Make a priority list for your cleaning service. Cleaning inside only.
All cleaning supplies included. Extra charge for other cities.
6 hours with 2 cleaners
Good for average homes, possible to reach appliances with home deep cleaning. Recommend picking up the home to help focus on cleaning throughout the 6 hours. Extra hour if needed $120
Be the reason others choose Serranos Cleaning Services!
Customer Reviews (Page 1)
★★★☆☆
Ginger - May 6, 2024
Thank you for your good service, Always a very good job.
Experience: 3
Quality: 3
Communication: 3
Trust: 3
★★★★☆
Lisa - April 26, 2024
They do a wonderful job and are attentive to every little thing. The first time they came (for the deep cleaning) there were several of them and they spent hours. I was amazed when I saw how they cleaned everything, including my china cabinet, all the little pieces that needed dusting, all was spotless. I am totally pleased and would recommend.
They come between 11 and two, we had set up 11 but they are often a few hours later. I dont think of it as late, I think of it as they are very busy and I am sure dont know how long each job will take. If I had an issue with it I would talk to them but the time they come is not important to me. I only mention this because another reviewer said they were late several times, to me, 11 is an estimate, not a set time.
They are extremely sweet and always make the extra effort to make sure it looks amazing.
I highly recommend them.
Experience: 1
Quality: 4
Communication: 4
Trust: 4
★★★★☆
Mike - April 26, 2024
Great experience with Serrano, they were on time and did an excellent job. Would use them again.
Experience: 3
Quality: 2
Communication: 4
Trust: 4
★★★★☆
M.M - April 26, 2024
Maira and Alindra outstanding! I thought my tile needed to be professional cleaned....no...it needed Serranos!!! You cant beat a clean home with polite people to support you!!! Im about to be a REGULAR! I stink at cleaning and it was confirmed after I saw their work!
Experience: 4
Quality: 2
Communication: 4
Trust: 4
★★★★☆
Candy - April 26, 2024
I called and a lady helped answer all my questions over the phone.
These ladies work hard at cleaning my 2000 sq ft home. I purchased the 4 hours deep cleaning package. They did not get through everything on the list but my bathrooms and kitchen look good.
I did knock off a start because they showed up an hour later but the office manager called me advance to notify me that they were running behind.
Overall for the price and service, I would call them again.
Thanks Serranos Cleaning Services!
Experience: 4
Quality: 3
Communication: 4
Trust: 4
FQS:
"What are your rates, and how do you determine the price?"
- We can provide a fixed rate or hourly rate. Fixed rate requires photos or in person estimate. Hourly doesn't need to see the home, you request how many hours you want and we send the team.
"Are you insured and bonded?"
- Yes we are, have been in business since 2000
"What cleaning products and equipment do you use?"
- Majority of our cleaners come from the Brand Caro's Cleaning Products. The oven cleaner, degreaser, multi-use cleaner, and floor cleaner all come from the same brand. Other general supplies may come from different bulked stores for sponges, rags etc.
- If you wish for us to use your cleaning products and or supplies we have no issue, we would be glad to use them.
"Do you provide your own cleaning supplies and equipment, or do I need to provide them?"
- Yes we do, we provide all supplies for our customers, but if there are any supplies they want us to use. The customer would have to buy it and leave it on the kitchen counter for us to use.
"What is your cancellation policy, and what happens if I'm not satisfied with the cleaning?"
- As long as any cancellation or rescheduling is done a day before during business hours via text or email we approve that as a valid notice.
- All deposits are non-refundable once its after hours a day before the service.
- If you cancel because your home is not as expected, and or service was deemed not wanted same day you forfit your deposit. Please be sure to pick up your home, have it empty for a move out/in, and or send photos to determine a correct pricing.
Terms & Condition
Cancellation and Rescheduling Policy
- Same-day cancellations: If you cancel on the same day or after 3 PM the day before your service, the deposit is non-refundable.
- Rescheduling: You may reschedule once without a surcharge. However, if you reschedule more than once and then cancel, the deposit becomes non-refundable.
- No-show or last-minute cancellations: If you cancel after our team arrives or within 1 hour of your scheduled cleaning, the deposit is forfeited.
- Inaccurate home representation: If you cancel due to the condition of your home not matching the details provided at the time of booking, resulting in a price increase, the deposit will be non-refundable.
Booking and Deposit Requirements
- First-time customers & one-time services: A deposit is required to secure the slot, regardless of whether youve had services with us before. This ensures that your spot is reserved and prevents other customers from claiming it.
- Deposit amounts: The deposit can vary based on the size and condition of your home. For most bookings, deposits range from $65 - $100. Some larger properties may require a 50% deposit to secure the slot.
Deposit and Payment Terms
- Deposit Requirement:
A deposit is due online via card to secure your booking. If you wish to pay in cash, it must be completed in person at our office during the reservation window:
2955 S El Dorado St, Stockton, CA 95206.
- Card Payment Fees:
A card transaction fee will be added for all payments made via card.
Final Payment:
- Due Upon Arrival:
The remaining balance is due within the first 30 minutes of the service. You can pay by card or cash.
- Non-Payment Policy:
If payment is not received, or the customer cannot be reached, the cleaning team will leave and the service will be canceled. A non-refundable deposit will still apply.
- One-Time Cleanings:
Full payment is required upon arrival for all one-time cleaning services.
WE DO NOT ACCEPT CHECKS.
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